Front of House Team Leader – The Canteen

Key Roles and Responsibilities

Team Leader
· Coordinating the successful running of a smooth, cohesive shift throughout The Canteen’s opening hours

· Representing The Canteen and promoting The Coastal Kitchen Family values; Family, Community, Honesty & Hospitality

· Maintaining and leading established systems and processes to the highest standard

· Assisting with the management of staff in both kitchen and Front of House teams, in conjunction with the senior management team. (GM, AGM and Head Chef)

· Responding in house enquiries and dealing with customer complaints in a formal manner

· Assisting with Back of House administrative duties

· Ordering Front of House stock when required (in absence of Team Leader responsible for ordering)

· Handling deliveries and liaising with our suppliers

· Cash handling both during the course of the day and at the end of the shift

· Keyholding and alarm contact

· Sound knowledge of our EHO policies with a confident understanding of what to do in the event of an EHO inspection

· Ensuring established Food Safety and Health & Safety processes and standards are met and maintained at an excellent standard

· Assisting in managing daily hours sheets, Front of House rota changes and record keeping for staff absence

· Maintaining a regular practice of one-to-ones with your allocated group of team members

· Responding to simple emails and phone queries on a daily basis

· Recording daily goings on and issues in the communications book

· Identifying a role/project with the general manager and taking responsibility for this role/project

· To be able to run an evening event in the absence of the general manager professionally and to a high standard.